Q: What is FOC?
A: Final Order Cutoff (FOC) is your last chance to Preorder Prerelease items at a heavy discount and ensure your copy. All prerelease items have an FOC date set by the publisher and our orders must be placed on or before that date. Because of that, we finalize all FOC orders by Sunday 5PM ET of each week.
Make sure to get your FOC orders in before cutoff!
Q: Why are Prerelease Presale Release Dates soooo far out in the future?
A: Publishers typically offer their items for presale 2+ months (or even longer) in advance of their release date. This allows us (and YOU) the proper lead-time to ensure your orders are placed.
Make sure to note the estimated release date on your next precious treasure!
Q: When will my Prerelease Preorders ship out to me?
A: We will ship your order out as soon as we get everything in it from the publishers. If your order has multiple items preordered, it will ship out once all the items are released. Make sure to note those release dates in the product descriptions since the item with the last release date dictates when your order will ship.
As a suggestion, batch orders with similar release dates so your whole order isn't waiting on a single title.
Q: What if I have an item in an order that is delayed?
A: Our default is to hold an order until the delayed book comes in and completes the order (which customers appreciate since this usually results in combined orders/reduced shipping later).
However, if an item in an order releases significantly later than the rest of the items, partial fulfillment is an option (particularly helpful if trades or omibuses are part of the order).
Q: When do my In-Stock items ship out to me?
A: Circumstances permitting, we strive to get all in-stock orders sent out within 3-5 business days. Please know that multiple factors, like order volume or USPS delays, may affect shipping time once it's left the Dark Dominion.
Please allow extra time for processing SALES orders as order volumes increase during these times.
Know that our aim is to get your newest treasure into your possession as quickly as possible.
Q: How do you package and ship orders out?
A: Small orders are securely packaged in a Gemini Comic Mailer and sent out in a Priority legal flat rate envelope. Larger orders are safely packaged in an appropriately sized box and shipped expedited mail.
Whatever size your order, rest assured it will be packaged to be protected and sent out with care.
Q: Can I cancel my Prerelease Preorder?
A: Long story short, no. When you preorder a prerelease item, we order that item. Cancellations would mean we would be stuck holding the bag on an item ordered specifically for you. We list Estimated Release dates in prerelease item titles and descriptions. Pay close attention to those sections so your expectations are properly set, as presales are non-refundable.
If you have any questions on a particular listing please email us at email@example.com. You can also find additional information in our terms of service.
Q: What grade can I expect for the comics I order?
A: We do not guarantee 9.8s on raw comics. You should expect a comic that is in 9.2 (NM-) or higher. Allowable defects for (NM-) comics include, but are not limited to: spine ticks that measure 1/8th of an inch or less and breaks color; small breaks in color; small corner wear; light rubbing; small stain; minor bends; slight mis-wrap, etc...
Having said that, we inspect our comics upon arrival and strive to pull issues that are higher.
Q: I just placed an order but I don't see my DDC Loyalty Reward Points. Where are they?
A: DCC rewards points are released upon order fulfillment.